FREQUENTLY ASKED QUESTIONS
You can access to my account > Downloads
By the very nature of digital downloads, these files are not “returnable”. As such, we do not offer refunds or exchanges but if you have any issue contact us and we will help you.
Instant downloads are available immediately. but custom orders need time to make it.
if you purchasing an instant download item you will not be able to cancel it but if you want to cancel a custom order contact us via email: [email protected] before we sending files and we will help you if it is possible.
You just have to unzip them before opening and printing, using a desktop computer or a laptop.
If you use a PC, to unzip right click on the downloaded ZIP file with your mouse and select “Extract All”, “Extract Here” or “Extract Files”. Mac users can simply double click to open.
ZIP files are NOT compatible with smartphones or tablets.
If your computer does not open zip files, you need to download the following programs: free at
Contact us via [email protected] if you need help